Politique de confidentialité

Footie Elite ("we," "us," or "our") operates the website www.footie-elite.com and provides youth soccer training services in Montreal, QC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for training sessions or programs
• Fill out contact forms
• Apply for a job or coaching role
• Make payments for services
• Subscribe to our newsletter or communications
• Communicate with us via email or phone

This information may include: name, email address, phone number, child's age and information, payment information, job-related experience, availability, resume information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• IP address
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our training services
• Process bookings and payments
• Communicate with you about your bookings, schedules, and updates
• Send marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Review and communicate about job applications, with employment decisions made by authorized people
• Improve our website and services
• Ensure the safety and security of participants
• Comply with legal obligations
• Analyze website usage and optimize user experience

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, PostHog)
• Marketing Cookies: Used to track visitors across websites for advertising purposes (Facebook Pixel, Google Ads)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Association d'identité par Customers.ai

Customers.ai peut fournir des signaux d'intention et d'association d'identité à partir d'identifiants du navigateur ou de l'appareil, des pages consultées, des visites de retour et des coordonnées saisies dans les formulaires du site. L'outil de collecte sur le site est actuellement désactivé. Si Footie Elite le réactive, ces signaux ne constitueront pas un consentement au marketing et ne pourront pas t'inscrire ni te réinscrire aux courriels ou aux textos.

Customers.ai peut traiter ces données aux États-Unis. Pour toute question sur cette utilisation, tu peux communiquer avec Footie Elite à info@footie-elite.com.

4. Third-Party Services

We use third-party services to enhance our website functionality and services:

Payment Processing

We use Stripe for payment processing. Your payment information is collected and processed by Stripe in accordance with their privacy policy. We do not store complete credit card information on our servers.

Booking Management

We use Wellness Living for class scheduling and booking management. Information you provide during booking is shared with Wellness Living in accordance with their privacy policy.

Analytics and Advertising

• Google Analytics: Tracks website usage and performance
• Google Ads: Provides conversion tracking for advertising campaigns
• Facebook Pixel: Enables targeted advertising and conversion tracking
• PostHog: Provides product analytics and user behavior insights
• Customers.ai: Peut fournir une association d'identité et des signaux d'intention sur le site lorsque l'outil est activé. L'outil de collecte sur le site est actuellement désactivé et ces signaux ne créent jamais un consentement au marketing

Database and Hosting

We use Firebase (Google Cloud) for database storage and Vercel for website hosting. Your data is stored securely on their servers.

Recruiting Operations

For coaching applications, we may use HighLevel to organize applicant communications and xAI (Grok) to assist with summaries and job-related follow-up questions. These tools do not make Footie Elite's hiring or rejection decisions; authorized people review applicants and make employment decisions.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: With your explicit consent for specific purposes

6. Children's Privacy

Our services are primarily directed to children, but we collect information only from parents or legal guardians. We do not knowingly collect personal information directly from children under 13 without parental consent. Parents or guardians must provide consent and information on behalf of their children.

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately so we can delete such information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage with Firebase and Google Cloud infrastructure
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@footie-elite.com or call 514-232-0403.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

10. Email Communications

We use email to communicate important information about your bookings, schedules, and services. We may also send marketing emails with your consent. You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at info@footie-elite.com

Please note that you may still receive transactional emails related to your bookings and account even if you opt out of marketing communications.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Recruiting Text Messages

If you separately opt in on the careers form, Footie Elite may send application-related text messages, including AI-assisted replies. Consent to text messages is optional, message frequency varies, and message and data rates may apply. Reply STOP to opt out of recruiting texts.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: